Refund policy

To request a return, email support@yupa.shop with your order number within 14 days of delivery. Items returned because you changed your mind must be unworn, in resalable condition, and returned with their original packaging and tags.

For change-of-mind returns, the buyer pays return shipping. Original shipping charges are generally non-refundable, except where required by law. Once we receive and approve your return, we’ll refund your original payment method.

If your item arrives damaged or defective, or you receive the wrong item, please contact us. YUPA will cover reasonable return shipping costs if a return is needed. Your statutory rights remain unaffected.