Shipping Policy

Last updated: September 17, 2026

Dispatch location and processing

Orders ship from Wuhan, Hubei, China. Please allow 3–7 business days for order preparation before dispatch. Processing time is separate from carrier transit time. During launches, holidays or unusually high order volume, preparation may take longer; we will contact you if a material delay occurs.

Destinations and delivery

Tracked international delivery is available to the countries and regions offered at checkout. If a destination or service is unavailable at checkout, we cannot accept the order through the online store at that time. Carrier estimates are not guarantees; customs inspection, weather, remote-area handling and local service disruption can extend delivery time.

Shipping charges

International outbound shipping is paid by the customer. The available service and shipping charge are shown at checkout and form part of the order total. Current rates are:

  • Hong Kong: Standard US$6.90; Express US$19.90.
  • East & Southeast Asia: Standard US$8.90; Express US$22.90.
  • North America: Standard US$11.90; Express US$29.90.
  • Europe & United Kingdom: Standard US$13.90; Express US$31.90.
  • Australia & New Zealand: Standard US$12.90; Express US$29.90.
  • Middle East: Standard US$14.90; Express US$32.90.
  • Mainland China: Available services and charges are shown at checkout.

Service availability can vary by exact destination. The checkout amount controls if it differs because a service is unavailable or the destination is outside the listed region.

Taxes, duties and customs

Where required, applicable sales tax or VAT may be calculated and collected at checkout. Unless checkout expressly states that import charges are prepaid or included, international orders are shipped on a delivered-at-place basis. The recipient is responsible for import duties, taxes, customs fees and local handling charges. Refusing a parcel because of these charges may result in return and carrier costs being deducted from any refundable amount, where permitted by law.

Tracking, addresses and delivery issues

Tracking details are sent after dispatch when available. Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs correction; changes are not guaranteed after dispatch.

If tracking shows no movement for an extended period, the parcel arrives visibly damaged, or the shipment appears lost, email support@yupa.shop with your order number. Keep all packaging for a damage claim.